At Logistic Link (“Platform”, “we”, “us”), we are committed to protecting your privacy and personal data. This policy explains how we collect, use, share, and safeguard your information when you use our platform and services.

1. Information We Collect

We collect various types of information to deliver and improve our services:

A. Identity & Contact Information:

• Company Information: Trade name, commercial registration number, tax number, address.
  Used for company identity verification, compliance with legal and regulatory requirements, and for issuing invoices and contracts.

• User Information: Full name of account users, email address, and mobile number.
  Used to manage your account, communicate regarding services, send important notifications (e.g., order updates, support messages), and for identity and security verification (e.g., One-Time Passwords – OTP).

B. Usage & Operational Data:

• Interaction Data: Login activities, order submissions, communication with shippers/carriers.
  Used to understand how the platform is used and to improve your experience, and to support operational efficiency of shipping services.

• Tracking Data: Order status tracking, uploaded documents (e.g., contracts, shipping bills).
  Used to provide accurate updates on shipment status and ensure transparency and efficiency in logistics operations.

C. Uploaded Documents:

• Operational Documents: Contracts, invoices, shipping documents, tax files, driver ID verification.
  Used to complete shipping transactions, comply with legal/regulatory requirements, and for auditing and documentation purposes.

D. Third-Party Information:

• Partner Data: Carrier contracting and contact details (excluding sensitive financial details unless explicitly consented).
  Used to connect you with relevant carriers and facilitate contracting and shipping processes.

2. How We Use Information

We use your data for the following purposes:

• Service Delivery: Managing accounts, processing orders, enabling communication between parties.

• Platform Improvement: Analyzing usage patterns to enhance user experience and develop new features.

• Smart Matching: Matching shipments with suitable carriers.

• Legal Compliance: Verifying business and identity records, meeting regulatory obligations.

• Communication: Sending notifications, updates, and support messages.

3. Information Sharing

We may share your information with:

• Partners (Carriers): Essential order details required to fulfill shipment requests (excluding sensitive financial or contractual data).

• Government Authorities: When necessary for legal compliance or integration with government systems.

• Service Providers: Third parties that support our operations (e.g., email verification, AI-powered document processing), who are held to strict data protection standards.

We do not sell your personal data to any third party.

4. Security

We implement strong security measures to protect your data, including:

• Data encryption during transmission and storage.

• Strong authentication mechanisms like OTP.

• Regular security reviews and penetration testing.

• Access control on a need-to-know basis.

• Password protection or expiry controls for shared links.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze platform performance, and offer personalized content. You may manage cookie settings through your browser preferences.

6. User Rights

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data we hold.

• Right of Rectification: Request corrections to inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data under certain conditions.

• Right to Withdraw Consent: Withdraw consent for data processing at any time, noting this may affect access to certain platform features.

7. Data Retention

We retain your personal data as long as necessary for the purposes collected or to meet legal and regulatory requirements. Unneeded data is securely and periodically deleted.

8. International Data Transfers

Your data may be stored or processed in countries outside your residence. In such cases, we ensure adequate data protection measures are in place in line with applicable regulations.

9. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have done so without parental consent, we will delete the data promptly.

10. Changes to the Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. You will be notified of any material changes via email or a prominent notice within the platform before such changes take effect.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

📧 Email: [email protected]
📞 Phone: +966 54 033 6668
🌐 Website: www.logistic.link